PHONE: 0428 298 880

Q: What is your delivery policy?

A:

Our "Quality Control System" ensures that all furniture is inspected and compliant with our standards prior to being packed for shipment. Our transport service then take every effort to continue the quality control throughout the delivery process to ensure your purchase is delivered to you in the same state that it was shipped.

  • All items are sent and delivered on business days only.

  • Delivery within Victoria is "Door to Door."  If the receiver arranges a delivery time & fails to be at home or the receiver is unable to assist the driver you will be charged a redelivery fee of $26.00.

  • No delivery to PO Boxes.

  • Once goods have left our hands the receiver cannot redirect it to another address.

  • A dispatch email is sent the day goods leave us containing transport Company's phone number and consignment number. Outside of Victoria goods are held at nearest depot and it is up to the receiver to contact the local depot to arrange a day/time when someone (able bodied) is home to assist the courier unload and sign for the goods. 

  • Goods can also be collected from the transport depot.

  • Pick up is possible most weekdays, we recommend that you call the transport depot and confirm the hours of operation and pick up policy prior to pick up.



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